ARRIVAL AND DEPARTURE POLICY
Check-in – 2400 Hours Early arrival is subject to availability. For guaranteed early check-in, a reservation needs to be made starting from the previous night.
Check out – 2400 Hours Late check-outs are available on request and subject to availability
IDENTITY PROOF
In keeping with Government regulations, we request all guests (on single/double/triple occupancy) to carry a photo identity to present on check-in. Foreign nationals are required to present their valid passport and visa. Indian nationals can present any government-issued photo identity address proof card e.g. driving license, passport, Aadhar card, or voter’s ID card. PAN Card will not be accepted as the above. Also do keep handy proof of corporate affiliations, if you have made a corporate booking.
GUARANTEE POLICY
All bookings must be guaranteed at the time of reservation by a Credit Card. All major credit cards are accepted.
CANCELLATION POLICY
Reservation must be cancelled 72 hours prior to the planned date of arrival. Reservations cancelled within 72 hours of the arrival date will incur a cancellation fee equivalent to one night’s accommodation charge.
Reservations made on promotional offers with 100% advance deposit required at the time of reservations are non-cancellable, non-refundable, and non-amendable for the entire length of stay.
REFUND POLICY
Upon receiving the request for cancellation from the guest (as per cancellation/no show policy), the hotel will immediately contact the bank to handle the crediting process.
The refund will be made through the credit card used to purchase. In a normal scenario, the refunded amount shall reflect in the next billing cycle of the credit card. However, it could take around 30-45 business days for the actual crediting to take place depending on the bank’s practice.
FOR ROOM RESERVATIONS
We understand that plans change sometimes. If you need to cancel/reduce/amend a guaranteed reservation, please do so 30 days prior to arrival. In case there is any no-show or cancellation/amendment of the conference/group (in part or full), within 30 days or less from the date of check-in, a retention charge will become due as under: • # of rooms being canceled/no-shows X 1 night X applicable daily rate per room, including taxes. In addition, should any participants check out early, retention will be charged for those nights booked, now being released due to the early checkout.
Bookings made on non-cancellable/non-amendable packages/rates cannot be canceled/amended. In doing so, the full amount of advance paid will be treated as the cancellation fee.
CHILD POLICY
Two children, up to 12 years of age can stay in the parent’s room without an additional charge. However, a maximum of one child’s bed can be placed in a room which will be provided at an additional charge. Two children over 6 but less than 12 years can stay in the parent’s room. Extra bed if required will be on the additional charge. If a child is above 12 years of age, a separate room will be required at the parent’s applicable room rate. (An extra bed shall not be provided for anyone over 12 years of age.)